![]() ![]() Additionally, if you are VAC banned from a game, you'll be ineligible to request a refund on it. Movies can't be refunded, nor can gifts that have been redeemed by the recipient. There are some other restrictions of note. (That means things like level boosters are non-refundable.) Third-party developers will be able to enable refunds if they want to, but whatever they choose, you'll be able to tell what is and isn't refundable before buying it. As long as you haven't "consumed, modified, or transferred" the content, you can request a refund on in-game purchases made in Valve's games within 48 hours of purchase. After its release, the 14 days/two hours rule applies, though it's unclear how Valve will handle cases where you receive bonus content (say, Team Fortress 2 items) for preordering a game. At any point prior to release, you can request a refund. This applies to pre-purchased games as well. If, for whatever reason, there's an issue refunding your original payment method, the money will be added to your Steam Wallet. There's no specific reason you'll need to qualify whether you don't like the game, it goes on sale just after buying it, or it simply doesn't run properly on your computer, you'll be able to get a refund. Refunds, which can be requested through Steam's website, will be issued within one week of approval. You also can't have consumed or transferred the content in question. In the case of DLC, you can't have played the base game for more than two hours since buying the DLC. The key restriction is that you can't have played the game for more than two hours. In short, you can return most anything within 14 days of purchase for a full refund. The latest Steam client update notes its new integration with Steam refunds and the Steam support site, and a new page devoted to refunds has gone live. With seemingly no fanfare, the new refund policy went into effect today. ![]() Darn.Valve has introduced a new refund policy for Steam that allows you to return games and DLC within two weeks of purchase, provided you haven't played the content in question for more than two hours. If you want to look further into the Refund Policy on Steam, check out the Steam Store page.Īs for Spore? It looks like I’ve owned it for too long and have played it too much to get a refund. Gifts – It’s too late to give back Bad Rats. Movies – With films bought on Steam, there is no Theater for you to throw your popcorn and drinks around when you realize you can’t get a refund. Games You Have Been VAC Banned From – Don’t turn on your wallhacks in Insurgency and expect to get your money back. Purchases Made Outside of Steam – Obviously. Now for the flip side, here is what can’tbe refunded. (It should be noted that all Refund options need to go through Steam Support.) Wallet Funds – Refundable within 14 days as long as the funds haven’t been used.īundles – Refundable within 14 days as long as the playtime on allitems in the bundle are less than 2 hours combined. Pre-Orders – Refundable anytime until the game launches, on release you can still get a refund within 14 days, as long as the title has less than 2 hours of playtime. (Applies to all Valve games, 3rd Party Devs have option to enable Refunds) In-Game Purchases – Refundable within 48 Hours as long as the item hasn’t been consumed, modified, or transferred. If the game has less than 2 hours on it.ĭLC – Refundable within 14 Days of purchase if the underlying title was played for less than 2 hours. Games – Refundable within 14 Days of purchase. Here’s a list of what canbe refunded and how… ![]()
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